What is a CRM Solution: Definition, Benefits, Implementation, Cost, Providers?

While you start a business you keep on going with a confusion in mind how to take care. CRM solution puts your answers on one platform without any problem how you can operate your all data at one place.

CRM solution manages the inventory control and get accurate operational performance with customers. It simplifies the task so that you can concentrate on the leads.

It helps in customer data, customer interaction, access business information, automate sales, track leads, contracts, marketing, customer support, clients and contacts, support vendor/partner relationships, employees, knowledge and training assets or resources. It solves the major and minor issues of customers or small businessman and helps them in saving time.  Information tracked in a CRM system includes contacts, clients, contract wins and sales leads and more.

Organizations business data to help provide services or products that your customers want, help sales teams to cross-sell and up-sell more effectively, close deals, retain current customers and to better understand exactly who your customers are. Organizations frequently look for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, email organizers and different types of enterprise applications.


There are software provided for CRM by which your work will be done by the CRM solution. Includes all the below features to help consumers in best possible way.

Generate higher RETURN ON INVESTMENT on marketing activities:

⁍Create and execute campaigns across marketing channels: as advertisements are most costly nowadays and hence everybody wants to cut the cost of it, here CRM provides you with different channels of marketing so that your business can grow and you can earn more ROI on investment of it.

⁍Capture leads directly into system

⁍Measure return on investment of campaigns: the software calculates your marketing expenses on campaigns so that a graph can be made to earn more than the number invested.

Increase productivity of sales

⁍ Organise sales info into the single operating system when the operating system will be organized than your sales will increase automatically as in fitting them in to the right won’t be an issue further.

⁍ improve the productivity of sales individuals and teams, managing a good operating system makes management of firm works efficiently and more deliberately as they will be then working on the real and major issues of a firm in order to uplift it.

⁍ Gain greater visibility into sales performance, when you will get to go through a graph of sales then only you can work in growing side of firm how to lead the graph go up.

Create a consistent customer experience

⁍ Central repository for customer support and product issues, the software makes it easy for the customer to get a helping hand by their team, any problem, and help if required then they are there to look into it. Product dissatisfaction if any or any service providing matter can be easily sorted.

⁍ Share knowledge and case resolutions across teams, when any complaint use to come then a full team works on it and discuss the case what went wrong and how to handle it.

⁍ Reduce costs through customer self-service.


⁍ Organisation objectives should always be clear so that what is next to the goal can be achieved

⁍ Identify business problems, day to day recurring problems are what and how they can be handled

⁍ Document planning and business process

⁍ Team needs to be assigned for planning for the firm

⁍ Budget always needs to be calculated so that cuts and cross on expenditure can be referred

⁍ Timing

⁍ Effort


  • CRM solution is made for the convenience of people so that their work can be enlisted at one place with better enhancing features and it won’t create a problem for businessmen to handle the operations of his business. It saves time for him and so he can further move to other serious areas of his business.
  • It gives you and your client all the details required of business in the best manner, the detailed description on one platform offers a lot many people to go through your business site and hence will lead up in marketing and growth of your business.
  • It reduces your workload by keeping a check on all your deals and sales, what will be the upcoming events and what all transactions are made in return.
  • Every activity of your work will be enlisted if on a document then definitely you will be having a good growth.
  • It helps in reaching you to your clients in the best manner and helps in avoiding long and clinging methods of running a business.
  • Deliver instant insights and recommendations.

Providers of the software:

  1. Cloudgeta provides clients with most efficient features and helps them make their business run efficiently. They keep all their data safe and let the workload be there by managing up to sales, bookkeeping, accounting, expenses, budget etc.

CRM features will include all your

    • Inventory control and check up for all in and out transactions
    • Manufacturing details in lead to keep so that the products herein made in can be taken into account.
    • Purchasing needs to be finalized and been done by checking the budget of your firm

Finance details what all the transactions have been made and what is the profit and loss statement for that sale

  • to keep updated in order to raise ROI(return on investment)

Cloudgeta provides the service in an ease manner which can be taken in control and checked by clients on their smartphones. Hence, it is a cloud software it is easily searchable and works as a savage. Cloudgeta CRM solution software builds a healthy relationship with their clients by providing facility they require on time. Helps you from the overburdening of work and creates a good and proper manner for covering the operational details of your business.

  1. ZOHO CRM provides the clients with efficient services of CRM. They include the good, smart and the ideal in an enterprise-ready package.

ZOHO features:

  • Customizes with customers in multi social way
  • It helps in taking on account business details in a format of approval
  • It helps in increasing sales and enhances marketing
  • Enterprise readiness a feature in which who is reading what can be seen and hence your data will be made safe and sound.

ZOHO CRM provides the best service and makes the customer well satisfied for their queries.

  1. Infor offers a huge range of ERP solutions of which can be edited in order to fulfill the consumer demands. It helps in workforce management and customer relationship management.

Infor features:

  • Helps in relationship building with the employees and customers
  • Helps in getting your data done correctly with an automated function
  • Keeps your books safe and guides you to the success
  • Helps in recovering ROI


When you want to put your business into a line you will be needing a software which is comprehensive rather than going for less-expensive software which does not fit into your company. Check whether the CRM software matches your company’s goals and will be beneficial in achieving more Return on Investment.

Cloudgeta provides you the software of CRM with the range of rs.50,000/- to rs.4,00,000/-. The prices vary with the obvious reasons, feature differences in the software.

Related Topic: Benefits of using Open Source ERP software


A best possible way to live a hustle free life CRM came into a role, to work in a proper manner for you takes all detailed operational activities of business and which keeps you updated with all the points of flaws and flicks. CRM solution helps you out you keep the operational activities in proper format and helps you in achieving more return on investment. CRM software referring should be done by the consumers and only those should be preferred which will help them in achieving the goals.

By | 2018-08-06T10:50:58+00:00 November 4th, 2017|Categories: CRM Software|Tags: , , , , |Comments Off on What is a CRM Solution: Definition, Benefits, Implementation, Cost, Providers?

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Himanshu Jain is the founder of LegalRaasta – India's top portal for registration, trademark, return filing and loans.