Terms & Conditions

Welcome to CloudGeta ("Company", "We", "Us", or "Our"). CloudGeta is a full-service digital marketing and technology agency headquartered at 3rd Floor, 252, Chowk, opposite Ring Road Mall, Deepali, Pitampura, New Delhi – 110034, India.

These Terms and Conditions ("Terms") govern your access to and use of the CloudGeta website located at www.cloudgeta.com (the "Website") and all related services, digital solutions, tools, content, and offerings provided by CloudGeta (collectively, the "Services").

By visiting our Website, submitting an inquiry form, entering into a service agreement, or availing any of our Services, you ("Client", "User", or "You") acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

CloudGeta reserves the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated revision date. It is your responsibility to review these Terms periodically.

CloudGeta provides a comprehensive range of digital marketing, technology, and IT solutions to businesses across India and globally. Our current service offerings include, but are not limited to:

• Search Engine Optimization (SEO): Technical SEO, on-page optimization, link building, local SEO, e-commerce SEO, enterprise SEO, AI SEO, and LLM optimization services.
• Paid Marketing & PPC: Google Ads, Meta (Facebook & Instagram) Ads, LinkedIn Ads, YouTube Ads, programmatic advertising, and remarketing campaign management.
• Digital Marketing: Social media marketing, email marketing, WhatsApp marketing, performance marketing, online reputation management, and conversion rate optimization.
• Content Marketing: SEO content writing, blog writing, website copywriting, video content production, infographic design, LinkedIn content, and thought leadership creation.
• App Marketing (ASO): iOS App Store Optimization, Google Play Store ASO, app install campaigns, user acquisition strategy, and mobile analytics.
• Web & E-commerce Development: WordPress development, custom web applications, landing page design, website redesign, Shopify & WooCommerce stores, and website maintenance.
• Marketing Technology (MarTech): GA4 & analytics setup, marketing automation, CRM integration, and marketing funnel configuration.

CloudGeta reserves the right to modify, discontinue, or update any service offering at its sole discretion, with reasonable notice to existing clients where applicable.

By using our Website or engaging our Services, you represent and warrant that:

• You are at least 18 years of age and legally capable of entering into binding contracts under applicable law.
• If you are acting on behalf of a business entity, you have the authority to bind that entity to these Terms.
• All information you provide to CloudGeta — including contact details, business information, and billing details — is accurate, complete, and current.
• You will promptly update any information that changes to ensure accuracy throughout your engagement with us.

Where account credentials or client portal access are provided, you are solely responsible for maintaining the confidentiality of those credentials. You agree to notify CloudGeta immediately at enquiry@cloudgeta.com if you suspect any unauthorized access to your account.

In order for CloudGeta to deliver Services effectively, Clients agree to the following responsibilities:

4.1 Client Cooperation

• Provide timely access to necessary accounts, platforms, assets, logins, and materials (e.g., website access, Google Ads accounts, brand assets, analytics access) required for service delivery.
• Designate a primary point of contact responsible for approvals, feedback, and communications.
• Review and respond to deliverables, drafts, and communications within the agreed-upon turnaround times to avoid delays in project timelines.
• Ensure that all content, materials, logos, and information provided to CloudGeta do not infringe upon any third-party intellectual property rights.

4.2 Prohibited Conduct

You agree not to use CloudGeta's Website or Services to:

• Engage in any activity that violates applicable laws, regulations, or industry standards.
• Attempt to gain unauthorized access to CloudGeta's systems, servers, databases, or proprietary tools.
• Transmit any malicious software, spam, or harmful content through our platforms or communication channels.
• Use our Services for any purpose that is fraudulent, deceptive, misleading, or harmful to third parties or the public.
• Reproduce, copy, resell, or commercially exploit any part of our Website, content, methodologies, or proprietary processes without prior written authorization.
• Impersonate CloudGeta, its employees, or any other individual or entity.

5.1 Pricing

All service pricing is provided in Indian Rupees (INR) unless otherwise specified in writing. Prices displayed on our Website are indicative and subject to change. Final pricing is confirmed in the formal proposal or SOW agreed upon by both parties. Pricing may vary depending on the scope, complexity, territorial jurisdiction, and specific requirements of the engagement.

5.2 Payment Schedule

• For project-based engagements, payment terms are specified in the SOW (typically a percentage upfront with milestone-based payments).
• For retainer-based services (e.g., monthly SEO, social media management, PPC management), invoices are raised at the beginning of each billing cycle and are due within 7 working days of issuance.
• Any government fees, third-party platform costs (e.g., Google Ads spend, Meta ad budgets, domain registrations), or incidental charges are billed separately and are the sole responsibility of the Client.

5.3 Late Payments

CloudGeta reserves the right to pause or suspend active campaigns and deliverables in the event of non-payment beyond the due date. Resumption of services will be subject to receipt of the outstanding amount. Persistent non-payment may result in termination of the service agreement.

5.4 Taxes

All applicable taxes, including Goods and Services Tax (GST) at the prevailing rate, will be charged in addition to the service fee and will be reflected on all invoices.

CloudGeta is committed to delivering high-quality work within agreed timelines. However, the following conditions apply:

• Timelines are Estimates: All project timelines and completion dates provided are good-faith estimates. They may be affected by factors outside CloudGeta's direct control, including client delays in feedback/approvals, third-party vendor timelines (e.g., domain registrars, hosting providers, government portals), platform algorithm changes, or force majeure events.
• No Guarantee of Rankings or Results: CloudGeta employs industry-leading, white-hat practices and data-driven strategies. However, we do not guarantee specific rankings on search engines, specific traffic volumes, lead counts, or revenue outcomes, as these are influenced by numerous external factors including search engine algorithm updates, competitive activity, and market conditions.
• Client Approvals: Delayed approval of deliverables by the Client will not constitute grounds for a refund or a claim of non-performance against CloudGeta.
• Revision Policy: The number of revisions included per deliverable is specified in the SOW. Additional revisions beyond the agreed scope may be billed at applicable rates.

7.1 CloudGeta's Intellectual Property

All content on the CloudGeta Website — including but not limited to text, graphics, logos, icons, images, audio/video clips, reports, methodologies, processes, tools, and software — is the exclusive intellectual property of CloudGeta Technologies Pvt. Ltd. or its licensed partners and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, or commercial use of any CloudGeta content is strictly prohibited.

7.2 Client's Intellectual Property

All brand assets, trademarks, content, data, and materials provided by the Client to CloudGeta for the purpose of service delivery remain the sole property of the Client. CloudGeta uses such materials exclusively for the agreed-upon services and does not claim ownership over client-supplied intellectual property.

7.3 Ownership of Deliverables

Upon receipt of full and final payment for a project, ownership of the final deliverables (e.g., website code, creative assets, written content) transfers to the Client. Any proprietary tools, templates, frameworks, or methodologies developed or used by CloudGeta in the course of service delivery remain the exclusive property of CloudGeta and are not transferred to the Client.

7.4 Portfolio Rights

CloudGeta reserves the right to reference the Client's name, logo, and project outcomes (e.g., aggregate performance metrics) in its marketing materials, portfolio, case studies, and award submissions, unless the Client expressly requests confidentiality in writing.

Both CloudGeta and the Client agree to maintain strict confidentiality with respect to proprietary information, business strategies, trade secrets, financial data, customer information, and other non-public information shared in the course of the engagement ("Confidential Information").

• Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party.
• Confidential Information shall only be used for the purposes of fulfilling the agreed Services.
• These confidentiality obligations survive the termination or expiry of the service agreement for a period of two (2) years.
• Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.

To the fullest extent permitted by applicable law, CloudGeta makes no representations or warranties, either express or implied, regarding:

• The uninterrupted, error-free, or completely secure operation of this Website or any third-party platforms used in service delivery.
• The accuracy, completeness, or currency of information presented on this Website.
• That the Services will meet all of the Client's specific requirements or produce any particular outcome.
• The performance, availability, or policies of any third-party tools, platforms, APIs, or services recommended or used by CloudGeta (e.g., Google, Meta, LinkedIn, hosting providers).

CloudGeta's Services are provided on an "as-is" and "as-available" basis. All implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed to the maximum extent permitted by law.

To the maximum extent permitted under applicable law, CloudGeta Technologies Pvt. Ltd., its directors, officers, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill.
• Any damages resulting from changes to third-party platform algorithms (e.g., Google search algorithm updates), policy changes, or service interruptions beyond CloudGeta's control.
• Any loss or damage arising from unauthorized access to the Client's accounts, systems, or data where such access was not caused directly by CloudGeta's negligence.
• Business losses or missed opportunities resulting from campaign underperformance attributable to insufficient ad budgets, restricted client-side access, or external market conditions.

You agree to indemnify, defend, and hold harmless CloudGeta Technologies Pvt. Ltd. and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Any content, materials, or information provided by you that infringes the intellectual property or other rights of any third party.
• Your use or misuse of the Website or Services.
• Any third-party claim arising from the content published or campaigns executed based on your instructions or approvals.

Many of CloudGeta's services involve the use of third-party platforms, tools, and services, including Google Ads, Meta Business Suite, LinkedIn Campaign Manager, Ahrefs, SEMrush, Screaming Frog, GA4, various CMS platforms, hosting providers, and others.

• CloudGeta is not responsible for the terms, policies, availability, or performance of any third-party platform.
• Changes to third-party platform policies or pricing that impact campaign costs or deliverables are outside CloudGeta's control and will be communicated to Clients as soon as reasonably practicable.
• Any third-party advertising spend (e.g., Google Ads budget, Meta ad spend) is managed on behalf of the Client but charged directly to the Client's accounts or invoiced separately. Such spend is not included within CloudGeta's management fees.
• Our Website may contain links to third-party websites for informational purposes. CloudGeta does not endorse, control, or assume responsibility for the content or privacy practices of any linked websites.

13.1 Retainer Services

For ongoing monthly retainer engagements, either party may terminate the agreement by providing a written notice of 30 days prior to the next billing cycle. Services will continue through the notice period, and any prepaid fees for the notice period are non-refundable.

13.2 Project-Based Engagements

For fixed-scope project engagements (e.g., website development, one-time SEO audits), the following applies:

• Upfront or milestone payments made for work already commenced are non-refundable.
• If the Client cancels a project after work has commenced, CloudGeta reserves the right to invoice for all work completed up to the cancellation date at applicable rates, in addition to any retaining any deposits received.
• Cancellations prior to commencement of work may be eligible for a partial refund of deposits, less any administrative or pre-work costs incurred.

13.3 Refund Eligibility

Refunds may be considered solely at CloudGeta's discretion in cases of verified non-delivery of agreed services caused directly by CloudGeta's failure. Refunds will not be issued for dissatisfaction with outcomes that are subject to external variables (e.g., organic search rankings, lead volume, ROAS) as described in Section 6.

CloudGeta reserves the right to suspend or terminate your access to the Website or any Services immediately and without prior notice under the following circumstances:

• Material breach of these Terms or any signed service agreement.
• Non-payment of invoices beyond the stipulated due date.
• Providing false, fraudulent, or misleading information.
• Any conduct that CloudGeta reasonably deems harmful to its reputation, other clients, or third parties.
• Insolvency, bankruptcy, or cessation of business operations by the Client.

Upon termination, all outstanding amounts become immediately due and payable. CloudGeta will return all Client-owned materials and account access within a reasonable period following settlement of all outstanding dues. All confidentiality and IP provisions of these Terms survive termination.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The parties agree that the courts of competent jurisdiction in New Delhi, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Services.

Dispute Resolution Process

• Step 1 – Negotiation: In the event of any dispute, the parties shall first attempt to resolve the matter amicably through good-faith negotiations within 30 days of written notice.
• Step 2 – Mediation: If negotiation fails, either party may refer the dispute to a mutually agreed-upon mediator in New Delhi.
• Step 3 – Arbitration: If mediation is unsuccessful within 60 days, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by CloudGeta. The arbitration shall be conducted in English in New Delhi.

CloudGeta reserves the right to revise, update, or replace any part of these Terms at any time. Changes are effective immediately upon posting to this page with an updated revision date. We will make reasonable efforts to notify active clients of material changes via email.

Your continued use of the Website or Services after any such changes constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must discontinue use of our Services and provide written notice of termination as outlined in Section 13.

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our legal and compliance team: